COVID-19 POLICY

It is really important that you arrive on time when picking up/dropping off your dog. This is to prevent a cross over between customers and to allow me time to disinfect everything effectively.

Arrivals

• Ring the bell by the gate to let me know you have arrived, then come straight in and wait behind the line.
• Make sure the gate is closed securely then remove your dogs collar, harness and lead etc. Take these home with you.
• I will put your dog on a slip lead for safety so they don't follow you out the gate. 
• Once I have your dog secure, you may leave, making sure the gate is closed properly.

Any matts will be shaved out as this is the only humane way to remove them. Even if not matted, I recommend going shorter than normal to make sure it lasts. These are very unpredictable times and we don't know if the restrictions will be tightened again at some point.

I will text/ring you with a time to collect your dog, I will make sure to give you plenty of notice so you can be on time.

Collection

• Same as drop off but in reverse. Please stay behind the line. Don't forget to bring the collar and lead etc. I will remain 2 meters from you.

Payment

Contactless payment with cash is accepted, you can place the cash in an envelope with your name on and place it in the black post box by the front door. Please be aware that I won't be able to give change. 

Or you can pay via bank transfer upon request, I will you send you my bank details. Please pay within 24 hours. 

To help prevent the possible spread of the virus, the gate/handle, the doorbell and salon will be disinfected before and after every customer. I will be wearing a mask and will of course be following the government hygiene guidelines. 

If you have any concerns, questions or would like to discuss the new procedure further, please feel free to contact me.

Thank you and stay safe!